Frequently Asked Questions / FAQ's
|User Agreement||Minimum Order Value||Prices||Product Information|
|Security||Payment Methods||Paypal Payments||Non Card Payments|
|How To Order||Troubleshooting||Customer Support||Complaints|
|Order Refusal||Cancellation||Returns||Sale Returns|
the minor's use.
products or services to violate any law.
anything the user submits or posts to the site.
|MINIMUM ORDER VALUE||We reserve the right to only supply orders to the value of 5.00 UKP total minimum, including postage, unless by prior arrangement.|
|PRICES||The price shown at the time of ordering is the price you pay.|
All prices quoted at our web site are in British Pound Sterling.
Postage/shipping costs are extra and will be charged at the applicable and stated/advised rate.
We reserve the right to change prices listed without notice.
If a pricing error is made we retain the right to charge the correct price but we will always inform you of any changes before going ahead with your order.
|PRODUCT INFORMATION||Every effort has been made to ensure information and images we provide are correct. |
We have taken every care to try and represent the goods accurately but images and colours may vary.
The information should only be taken as a guide.
All products and services are subject to availability and may be withdrawn at any time. This does not affect your statutory rights under UK law.
Please see our more detailed descriptions at CJs Information page.
|POSTAGE/SHIPPING||Postage charge includes packaging and handling overheads.|
We cannot be held responsible or liable for late delivery due to Postal delays that may occur due to busy periods of the year, industrial action, adverse weather, etc.
Please see our complete list of postage/shipping terms at our Postage and Packaging Rates page.
|AVAILABILITY||Items are reserved on a first come first served basis and are subject to availability. |
Items are advertised in more than one location therefore availability may be out of date.
Availability information may be subject to change without notification.
Orders cleared for despatch are posted on Monday, Wednesday or Friday i.e. the closest delivery day.|
Items are despatched subject to a single parcel limit of normally up to 46.00 ukp.
In the event of a delay due to unforeseen circumstances, you will be advised via email accordingly.
All goods are despatched by first class Royal Mail as standard. Overseas orders are sent by AIRMAIL.
We normally only supply to the cardholders address unless by prior arrangement and agreement following further checks.
We will not be liable for claims and damages in respect of late deliveries. Delivery estimates after despatch are normally :
If your goods take longer than this please check the address you forwarded to us before contacting us to check that we have used the correct address.
If your order is damaged/not intact when it arrives, please contact your local Post Office to make a claim.
If any items you receive are not the correct items you ordered, please contact us and we will arrange an exchange or issue a refund.
If items are lost in the post we will issue a replacement if available, providing checks have been made regarding the postal address furnished and any delay at your local Post Office.
Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render CJ's liable for any delay or non-delivery.
We do not have external order tracking facilities unless special delivery and insurance arrangements are made.
When the order is despatched, that is the point that our contract with you commences.
|PRIVACY||We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.|
The information is not stored electronically. The type of information we may have in hard copy includes :
We will only collect personal information relevant to process the order. Your personal details will not be passed on to any third party other than to process your inquiry.
Information supplied here remains strictly confidential.
Your e-mail address will not be added to any mailing lists.
We value your right to privacy as much as we value your custom.
We are the sole owners of any information that is collected using this site. We do not distribute or sell any of the information that is gathered.
Your cart/order details are stored during the current session, and will be deleted by your browser upon exit.
Addresses submitted to us will be treated in complete confidence.
The information will not be used for any purpose other than that implicitly intended.
|SECURITY||All communication between the client’s browser whilst processing an order form does not use SSL security as we no longer process sensitive card information ourselves.|
|PAYMENT METHODS||Payment for orders made at our website must be made prior to despatch.|
Non UK - via PAYPAL We will contact you with details of total cost, including postage and packaging, and payment instructions.
UK only - payment methods are as follows:
Court Farm, Church Lane, Norton, Worcester WR5 2PS.
Please include a daytime telephone number we can contact you on. Please quote your order reference number if applicable.
You do not need a PAYPAL account inorder to make a payment through PAYPAL.|
You can use your debit or credit card securely through PAYPAL - we do not have access to your card details.
Payment is not requested until goods are confirmed available for despatch.
We will send you an invoice and you will be able to supply payment details directly to PAYPAL.
Orders from outside the UK will be converted and charged in your own currency.
|NON CARD PAYMENTS||
Personal cheques are not accepted. |
We prefer Postal Order payments to be uncrossed.
Any Cash payment must be by arrangement only, and must be forwarded by registered post. Loose coins must be securely packaged.
|HOW TO ORDER||
1. Select item(s) by clicking the "buy" button at the end of the item once to add to your basket ( look for a pop up window of your basket ) else |
save the line details ( ID to Price ) to paste to the manual order form via the CJs order button at top of page.
( NB. Repeated clicking may increase the order quantity! ).
2. To amend/check the contents of your basket at any time click on the basket icon at top of page.
3. Select the relevant order method when you are ready to forward your details to us ( from cart/basket pop up window or button at top of page
if pasting ).
4. You must provide your order details if not automatically included together with full contact details and payment method.
5. Please include a space in the correct position for postal codes - delays will occur if omitted.
6. Email address must be valid - you will not receive an acknowledgement copy of the order via email if invalid.
7. If you have supplied a valid email address you will receive an acknowledgement copy of the order.
8. Check the order form for completeness and accuracy before printing a copy, if necessary, for your records or to submit/forward to us.
9. Note the order / returns reference number on the Confirmation page screen for future reference regarding the order.
10. Orders made by telephone, or post will be allocated a reference number which will be made available to you.
11. Any automated reply that you receive from us shall not be deemed as our acceptance of your offer to purchase goods.
We will only accept your offer and, therefore, a contract shall only be made once we process your remittance,
despatch the goods to you, and confirm this by e-mail where possible.
12. If you forward an order pertaining to an existing order please advise us of the original order reference number and the reason for the additional
|TROUBLESHOOTING||If you experience any problems at the site please contact us. Here are a few tips to help your transaction processing.|
|CUSTOMER SUPPORT||If you wish to contact us for any reason, you can use send us a e-mail. We try to reply to email the same day of receiving it.|
Telephone enquires can be made on 07812 339 802. Please leave a contact number if leaving a message.
Please also include your order reference number if query pertains to an existing order.
If you have any suggestions or comments to make please use the order form or email us above.
Alternatively you can write to us at the above address - please note that at statutory holiday times we post news of any unusual closures at our site.
|COMPLAINTS||In the event of a complaint, please send us a e-mail; your complaint will be acknowledged within 2 working days and |
we will attempt to resolve it within 10 working days. All issues will be resolved within a month of the complaint.
The customer will be informed at every stage of the complaints process. Nothing mentioned in these terms and conditions affect your statutory rights as a consumer.
|ORDER REFUSAL||We reserve the right to refuse any order. |
We provide a list of acceptable destination countries in the Order Form. If your country does not appear, please contact us.
Orders may be subject to further checks following authorisation.
We retain the right to cancel items from your order if they are no longer available.
We reserve the right to withdraw any items from sale, at any time prior to despatch, for whatever reason. You will be informed promptly if this happens.
The order is to be deemed accepted when we process your remittance.
|CANCELLATION||You may cancel all or part of your order at any time, including up to seven working days from the date the goods are received.|
Return of goods will be at your own expense. Please read the notes on returns below.
Under UK trading laws we have 28 days in which to supply an order and any cancellation before this period is discretionary.
We will refund your payment within 30 days from receipt of the returned goods.
|RETURNS||Any non sale item can be returned unused for either a refund or exchange as you have the right to a cooling off period of 7 working days |
after the day of receipt of the goods.
Goods must be returned in the original condition, securely packaged with labels intact, and not worn/used.
Please note that postage stamps must be attached to paper first before affixing to our waterproof packaging.
The goods must be undamaged and not soiled for a refund to be given.
Please quote the returns reference number you have obtained from us having advised us via email or telephone that you intend to make a return.
If this is not possible, make sure that you include the order reference number together with your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund.
Returns received without the correct details may be subject to delay.
If goods are deemed to have a manufacturing fault, please return to us within 7 days of receipt following notification to us.
Please remember to include identifying documentation with any returned product. For faulty items or items sent in error, CJ's will refund the postage. For non-faulty/unwanted items return postage will be the responsibility of the customer.
This does not affect your statutory rights as a consumer.
You will be responsible for any returned goods until they reach us so we recommend you obtain evidence of postage e.g. proof of postage from the Post Office when returning goods in the UK.
Refund of card payment can only be refunded back onto the original card used to purchase the goods.
|SALE RETURNS||Customers should note that those goods shown as Special may only be returned for exchange or credit note but not for refund. |
This does not affect your statutory rights.
Refunds or exchanges are not available for normal sale items. For these goods we can only offer a refund or exchange for faulty goods or
if we make an error in processing you order. Refunds will be given within 30 days of agreement. Your statutory rights are not affected under UK law.
International orders will be refunded at the rate of exchange when returned goods have been received.
|SITE LINKS||We have links to other websites. We have no control and are not responsible for the privacy policies of these sites.|
If you are in any doubt, please check the privacy policies of the sites you are visiting as a result of a link from this site.
Please note that any sites you access from links on this site are not in any way controlled by us, therefore we cannot be held responsible for any
of the material found at these sites.
|CATALOGUE||We do not produce a catalogue since the range of goods is constantly changing and there is limited availability for some unique and imported items.|
All Trademarks and Copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your |
copyright then please contact us and we will correct our error.
All product names, brand names and titles used in our site are trademarks or trade names of their respective holders.
Permission is granted to copy electronically and to print individual sections of this site for the sole purpose of ordering from CJ's.
This site remains the Copyright © of CJs. Any unauthorised reproduction of this site, or any part of it, is an offence.
Email messages leaving this site are subject to virus scans. However, you should carry out your own checks and we cannot accept liability for any loss |
or damage which may be caused by computer viruses.
If you do not receive a confirmation email from us then please check the email supplied to us.
NB. Email messages from HOTMAIL and some other mail accounts may only arrive if our address (email@example.com) is in your address book.
Please check the following Address Book Instructions link.
Whilst every care has been taken in the preparation of this site, the information contained in cjs.co.uk may contain inaccuracies or typographical errors and CJ's liability for any inaccuracies or errors arising is excluded to the fullest
extent permitted by law.|
If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.
As the contract for the sale of goods and services from the website is a consumer contract, CJ's will not be liable for any business loss that the purchaser may suffer.
CJ's will only be liable for losses that can reasonably be foreseen.
These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith
shall be submitted to the jurisdiction of the courts of England and Wales.
This does not affect your statutory rights as a consumer.
To the fullest extent as permitted at law, CJ's is providing this website and its contents on an 'as is' basis and makes no representations or |
warranties of any kind, express or implied, with respect to this website or the information, contents, materials or goods included in this website
including, but without limitation, warranties of merchantability and fitness for a particular purpose.
CJ's does not represent or warrant that the information accessible via this website is current, accurate or whole.
The site is reviewed regularly and we will promptly correct any errors brought to our attention. You will help us to help you by advising us of any error |
that you may note whilst using this site. If you find an error, please contact us.
from the web at cjs.co.uk.
stated on the certificate, but which is limited in offering compensation for loss.